We’re here to help and apologise if you have received an item that is damaged or faulty.
Note: Our freight partners including Aramex and Australia Post are experiencing delivery delays and service impacts due to Coronavirus.
This may result in delays in us receiving and processing your return.
We apologise for any inconvenience that this may cause, however be assured that we will complete your return as soon as it reaches us!
The first step is to arrange a Return Request, without this, your return will not be accepted.
To obtain a Return Request:
Once your request for return is approved, we will advise you of the process for returning the damaged item. If the product was damaged in transit it will be picked up by our courier partners.
Please note: No refunds or replacements will be issued until your item has been received and inspected by our team.