Refunds & Returns

What do I do if my item is faulty or damaged?

We’re here to help and apologise if you have received an item that is damaged or faulty.

Note: Our freight partners including Aramex and Australia Post are experiencing delivery delays and service impacts due to Coronavirus.

This may result in delays in us receiving and processing your return.

We apologise for any inconvenience that this may cause, however be assured that we will complete your return as soon as it reaches us!
The first step is to arrange a Return Request, without this, your return will not be accepted.

To obtain a Return Request:

  1. Call us on 1300 332 286 or send an email to [email protected]
  2. For broken glassware / bottles of wine – immediately (within 24hours) of receiving the product.
  3. For faulty wine upon opening the bottle.
  4. Email should detail
    1. The issue – faulty product
    2. Attach a photo of the damaged/faulty product. Our Returns and Warranty Team will review your claim within 2 business days and respond with further instructions. Please keep an eye on your inbox and/or junk inbox.


Once your request for return is approved, we will advise you of the process for returning the damaged item.   If the product was damaged in transit it will be picked up by our courier partners.

Please note: No refunds or replacements will be issued until your item has been received and inspected by our team.